Legal

1. Acceptance of Terms

By accessing or using any software product or service provided by Skynode (Pty) Ltd ("Skynode", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our products or services.

2. Description of Services

Skynode provides cloud-based and offline-capable software solutions built for South African businesses, including but not limited to Tafela, Indlu, Wakha, and Lungisa. Each product may have additional terms specific to its functionality.

3. User Accounts

To use certain features of our products, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

4. Licence and Use

Subject to these Terms, Skynode grants you a limited, non-exclusive, non-transferable, revocable licence to access and use our products for your internal business purposes. You may not sublicense, resell, distribute, or make our products available to third parties without our prior written consent.

5. Prohibited Conduct

You agree not to:

• Reverse engineer, decompile, or disassemble any part of our products
• Use our products for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to our systems or other users' accounts
• Transmit any viruses, malware, or other harmful code through our products
• Use our products in a manner that could impair or disrupt their performance

6. Payment and Billing

Paid plans are billed in South African Rands (ZAR). All fees are exclusive of VAT unless stated otherwise. You agree to pay all applicable fees for the plan you select. Failure to pay may result in suspension or termination of your access to our products.

7. Intellectual Property

All intellectual property rights in our products, including software, designs, logos, and documentation, are owned by Skynode (Pty) Ltd. Nothing in these Terms transfers any intellectual property rights to you beyond the limited licence granted herein.

8. Limitation of Liability

To the maximum extent permitted by South African law, Skynode shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use our products.

9. Disclaimer of Warranties

Our products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Termination

We may suspend or terminate your access to our products at any time if you breach these Terms or for any other reason at our discretion, with reasonable notice where practicable. Upon termination, your licence to use our products ceases immediately.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our products after such changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our products shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

1. Introduction

Skynode (Pty) Ltd ("Skynode", "we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation. This Privacy Policy explains how we collect, use, store, and protect your information when you use our products and services.

2. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, and business details when you create an account
• Billing information: payment details necessary to process transactions
• Usage data: information about how you interact with our products, including feature usage and performance data
• Device information: browser type, operating system, IP address, and device identifiers
• Communications: messages and enquiries you send to us via email or support channels

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services
• Process transactions and send related billing information
• Respond to your enquiries and provide customer support
• Send product updates, security alerts, and administrative messages
• Monitor and analyse usage patterns to improve user experience
• Comply with legal obligations and enforce our Terms of Service

4. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information based on one or more of the following grounds:

• Consent: where you have given us explicit permission
• Contractual necessity: where processing is required to fulfil our obligations to you
• Legal obligation: where we are required to comply with applicable laws
• Legitimate interest: where processing is necessary for our legitimate business interests, provided your rights are not overridden

5. Data Storage and Security

Your data is hosted on South African or South African-proximate data centres. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website and products may use cookies and similar technologies to enhance functionality and analyse usage. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of some features.

7. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers: trusted third parties that assist us in operating our products (e.g., payment processors, hosting providers)
• Legal authorities: where required by law, regulation, or legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of that transaction

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymise it in accordance with our data retention policies.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal requirements
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

10. Children's Privacy

Our products are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about these Terms of Service or this Privacy Policy, or if you wish to exercise your rights under POPIA, please contact us: